Refund Policy
Please read our Refund Policy to understand our terms for donations and payments.
1. Overview
At Yash Manjulam Seva Trust ("the Trust", "we", or "us"), we are committed to transparency and accountability in our operations. This Refund Policy outlines the conditions under which donations, payments, or fees may be refunded. Please note that this policy applies only to financial contributions and/or payments made through our website or other channels.
2. Donations
A. Non-Refundable Nature of Donations
Final Contributions: Donations made to the Trust are considered final and non-refundable. Once a donation is processed, we are unable to return funds due to the immediate allocation towards ongoing charitable activities and programs.
Donation Confirmation: When you contribute, you receive a confirmation of your donation. This confirmation signifies that you have agreed to our terms, including the non-refundable policy for donations.
B. Exceptional Circumstances
Clerical or Transaction Errors: If you believe there has been an error in processing your donation (for example, duplicate transactions or incorrect amounts), please contact us immediately at info@yashmanjulamsevatrust.org. We will review your case on an individual basis and, where possible, correct any technical errors.
Dispute Resolution: Any disputes regarding donation transactions should be raised within 30 days of the transaction date. Our team will assess and respond to such inquiries on a case-by-case basis. However, please note that refunds will not be issued unless a genuine error has occurred.
3. Payments for Services or Products
If the Trust offers services, merchandise, or other fee-based activities:
A. Refund Eligibility
Service Issues: Refunds for services or products will only be considered if there is a demonstrated issue with the service or a failure to deliver the product as described.
Timeframe: Requests for refunds related to services or products must be submitted within 30 days of the initial transaction date.
Proof of Issue: Please provide any necessary documentation or evidence indicating that the service or product did not meet the promised standards.
B. Process
Contact Us: To request a refund, please contact our support team at info@yashmanjulamsevatrust.org with your transaction details and the reason for your request.
Review and Approval: Once a request is received, it will be reviewed by our team. Approved refunds will be processed within 10 business days.
Method of Refund: Refunds, when applicable, will be returned via the original payment method. Please note that transaction fees may not be refundable.
4. Changes to this Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. All changes will be posted on our website along with the new effective date. It is your responsibility to review this policy periodically.
5. Contact Information
If you have any questions, concerns, or requests regarding this Refund Policy, please contact us at:
Yash Manjulam Seva Trust
Email: president@yashmanjulamsevatrust.org
Last updated: June 2024